Shipping policy
Australia has been temoporarily removed from the countries we ship to. We are sorry for any inconvience this may cause.
Shipment processing time
All in-stock items ordered will be shipped within 1 to 2 business days. Backorder and pre-order items will ship as soon as we receive them. We use USPS First Class Mail when available. All orders placed Monday through Friday before 12 PM PST will be shipped the same or next day. Orders are not shipped on weekends or holidays. All back-ordered items will ship as soon as they are in stock. No additional charges will incur for back-ordered items. If any significant delay should occur on non-back ordered items, we will contact you via Email or Phone.
Shipping rates
Our standard domestic shipping rate is $9.99 for all of the United States and $39.99 for all international orders. All orders are subject to a shipping increase that may be result of package size, weight, or value. We do have shorter shipping time options available upon request. Additional fees will apply.
PO boxes or APO/FPO addresses
We ship to addresses within the U.S., U.S. Territories, APO/FPO/DPO, and many international locations. Please inquire by email to see if your country is an acceptable international location.
Email: info@luxurycigarclub.com
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number.
Customs, Duties, and Taxes
The customer is solely responsible for any customs and taxes applied to their order. All fees imposed during or after shipping are the responsibility of the customer. If you reject your package due to customs fees please direct them to "return the package to sender". Once we have received the returned package and find all the items in good condition we will issue you a refund minus the total cost of shipping and a 25% restocking fee.
Damages
Red Beard Cigar Co. DBA Luxury Cigar Club is not liable for any damage, loss, or theft of shipped items. If your order was damaged in transport, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
The buyer agrees that shipping tobacco products to the country or state in which they reside is legal, and is responsible for any taxes, levies, and fees that may be charged, or applied by any government or entity. Seizure or loss will not be covered by Red Beard Cigar Co. DBA Luxury Cigar Club.
International Orders Policy
For all international orders, customers who decline the use of KAD Concierge Shipping Services will receive a refund in the form of a Luxury Cigar Club gift card if the order cannot be rebuilt due to unforeseen circumstances.
Shipping Insurance
Luxury Cigar Club offers optional Shipping Insurance to provide customers with additional peace of mind for their purchases. By purchasing this protection at checkout, you agree to the following terms and conditions:
Coverage Provided
Shipping Insurance covers loss of a package while in possession of the carrier, damage to contents resulting from handling in transit, and theft occurring before final delivery is confirmed by the carrier.
Coverage Limitations
This Shipping Insurance does not apply once the package has been marked as “Delivered” by the shipping carrier, regardless of who receives the package or where it is left. It also does not apply to packages stolen after delivery, customer input errors such as incorrect shipping addresses, or delays caused by the shipping carrier, weather, customs, or other external factors.
Filing a Claim
To initiate a claim under this policy, you must notify us via email at info@luxurycigarclub.com within seven (7) calendar days of the carrier's scan indicating loss, damage, or theft in transit. Supporting documentation is required, including your order number, photos of any damaged items and packaging, and tracking information showing non-delivery or carrier loss. Claims are subject to verification, and Luxury Cigar Club reserves the right to approve or deny claims based on carrier data and submitted evidence.
Resolution
If your claim is approved, we will offer one of the following remedies at our discretion: a replacement shipment of the same item(s), subject to availability, or a store credit in the amount of the item(s) lost or damaged. Shipping Insurance is non-refundable once your order is placed.